FtSE Member News: St Christophers' secures Customer Service Excellence award for fifth consecutive year
St Christopher’s work has once again been recognised with a Customer Service Excellence award for continuing to provide brilliant services to commissioners and young people.
People Development Manager Jane Daniells was the lead on this year’s review, which she started by collecting examples of excellent customer service from staff across England and the Isle of Man.
Our assessor, Tom Banks, visited our fostering office in Chelmsford, a children’s home and two 16+ services. He also visited the Putney office where he met with a number of staff from a mixture of our services.
In the final report Tom listed our Safe Steps children’s homes, the new Wraparound therapeutic service on the Isle of Man, the changes at Cornock-Taylor to meet the needs of a new client group (UASC) and the new management systems supporting Central Services staff as examples of good practice.
Receiving this award for the fifth year in a row shows that St Christopher’s continues to provide great quality services and care, and that we are continually improving.
Thank you to everyone who supplied examples to Jane and the Fast Track To Management Trainees. You can view the full report here.
Let’s keep up the good work!
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