FtSE Member News: TACT continues to provide customer service excellence

We are extremely pleased that we have once again been awarded the Customer Service Excellence Standard.

We were the first fostering and adoption service to achieve the Standard in 2009, and since then we have remained focused on providing an excellent service to meet the needs of our foster carers, adopters, young people and all of our partners.

The five criteria of the Customer Service Excellence Standard are:

• Customer Insight
• The Culture of the Organisation
• Information and Access
• Delivery
• Timeliness and Quality of Service

The latest assessment of our performance included discussions with a number of staff and key stakeholders. It concluded that:

“TACT continues to meet all 57 Elements of the Standard with 6 Elements meriting a rating of compliance plus. Certification to the Standard is fully justified and well deserved”

“The assessor found that managers and front line staff are focused on putting customers at the heart of services and that TACT’s policies, procedures and practices support the right of all customers to expect excellent levels of service”

We are very proud of this achievement.  Providing an excellent service is at the heart of our work to find loving homes for children and young people in care.

Source:
http://tactcare.org.uk/news/tact-continues-to-provide-customer-service-excellence/

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