Following a recent inspection, St Christopher's is pleased to announce that we have retained our Customer Service Excellence Award.
This is in recognition of the first-rate customer service delivered to the children and young people we work with, our commissioners, foster carers, partner agencies and neighbours.
The Customer Service Excellence Award is only granted to organisations that can demonstrate at least 80% compliance in areas of customer insight, culture, information and access, delivery and timeliness and quality of service.
The latest inspection, which concentrated on service delivery, quality and timeliness, awarded us 100% compliance, putting us at the very top of our sector.
“Following the assessment, St Christopher’s Fellowship were found to have a deep understanding and a commitment to Customer Service Excellence. The commitment was found from Senior Management levels through to operation and front line staff”
CSE report, October 2012.
The assessment particularly praised the following areas:
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